FAQ

Is Halabela a registered business?

Halabela is operated by Halabela LLC.

How can I contact customer support?

You can contact us at support@halabela.com or by phone at +1 (646) 222-3974 during our support hours: Monday–Saturday, 9:00 AM–5:00 PM EST.

What currency do you use?

All prices are listed in United States Dollars, unless otherwise stated.

How long does shipping take?

Most orders are processed within 2–5 business days. Some made-to-order or special jewelry items may require 7–15 business days before shipment. Delivery time depends on the shipping method and destination.

Do you provide tracking?

Yes. When tracking is available, you will receive a shipping confirmation email with tracking information.

Do you insure jewelry shipments?

High-value orders may be shipped with insurance and may require signature confirmation upon delivery.

Can I return my order?

Eligible items may be returned within 30 days from the delivery date if they are unworn, unused, undamaged, and in original packaging.

Custom, engraved, resized, final sale, and hygiene-sensitive items such as earrings may not be eligible for return unless defective or incorrect.

Do you sell real gold jewelry?

Some products may be 10K gold, 14K gold, sterling silver, gold plated, gold vermeil, or other materials. Please read each product description carefully before purchasing.

Do your jewelry items come with certificates?

If a certificate or grading report is included, it will be clearly stated on the product page. If no certificate is mentioned, the item should not be assumed to include one.

What should I do if my item arrives damaged?

Contact us within 7 days of delivery at support@halabela.com. Include your order number, photos of the item, photos of the packaging, and a description of the issue.

Can I cancel my order?

Orders may be canceled before processing or shipment. Once an order has been processed, shipped, customized, engraved, resized, or prepared for fulfillment, cancellation may no longer be possible.