Shipping Policy
At Halabela LLC, we carefully prepare and ship jewelry orders with attention to safety, tracking, and customer satisfaction.
Order Processing Time
Most orders are processed within 2–5 business days after payment is successfully completed.
Some jewelry items may be made to order, customized, sourced from a supplier, or require additional quality control before shipment. In these cases, processing may take 7–15 business days before the item is shipped.
Processing time does not include weekends, holidays, or carrier delivery time.
Shipping Destinations
Halabela currently ships to customers in the United States. If international shipping is available at checkout, international customers are responsible for any customs duties, import taxes, brokerage fees, or local charges required by their country.
Shipping Rates
Shipping rates are calculated and displayed at checkout before payment is completed. Shipping costs may vary depending on the destination, order value, shipping method, and carrier.
Estimated Delivery Time
Estimated delivery time depends on the shipping method selected at checkout and the delivery destination.
Typical delivery estimates may include:
- Standard shipping: 3–7 business days after shipment
- Expedited shipping: 2–4 business days after shipment, if available
- Made-to-order items: additional processing time before shipment
Delivery estimates are not guarantees. Delays may occur due to weather, holidays, carrier delays, customs processing, high order volume, incorrect addresses, or circumstances beyond our control.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
High-Value Jewelry Orders
Because jewelry may be valuable, certain orders may require additional security steps, including:
- Signature confirmation upon delivery
- Insured shipping
- Fraud prevention review
- Identity or payment verification
- Delivery restrictions depending on the order value
If signature confirmation is required, the customer is responsible for ensuring that someone is available to receive the package.
Shipping Insurance
High-value orders may be shipped with insurance at our discretion. If an insured package is lost or damaged in transit, we may need to open an investigation with the carrier before issuing a replacement, refund, or other resolution.
Customers must cooperate with any carrier investigation, including providing required documents, photos, or written statements.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Halabela LLC is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.
If an order is returned to us due to an incorrect address, refusal, failed delivery attempt, or unclaimed package, the customer may be responsible for additional shipping fees.
Lost, Stolen, or Delivered Packages
If tracking shows that a package was delivered but you did not receive it, please contact the carrier first and then contact us at support@halabela.com.
Halabela LLC is not responsible for stolen packages after confirmed delivery. However, we will review each case and assist where possible.
Shipping Delays
Halabela LLC is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, incorrect customer information, payment verification delays, or events outside our reasonable control.