Return, Refund & Warranty Policy

At Halabela, we want our customers to feel confident and secure when shopping with us. Please read this Return, Refund & Warranty Policy carefully before making a purchase.

Return Window

Eligible items may be returned within 30 days from the delivery date.

To be eligible for a return, the item must be unworn, unused, undamaged, in its original condition, and returned in its original packaging with any included tags, certificates, authenticity documents, gift boxes, or accessories.

Return requests submitted after 30 days from the delivery date may not be accepted.

Return Process

To start a return, customers must contact Halabela support before sending any item back.

Please email us at:
support@halabela.com

Your return request should include:

• Order number
• Full name
• Email address used at checkout
• Reason for the return
• Photos if the item is damaged, defective, or incorrect

Once your return request is reviewed and approved, we will provide you with a Return Order Number. This Return Order Number must be included inside the return package.

Items returned without prior approval or without a Return Order Number may be refused.

Customer Return Instructions

After receiving your Return Order Number, please include it inside your return package.

All return shipping charges must be prepaid by the customer unless the item is confirmed to be damaged, defective, or incorrect.

For security reasons, returned jewelry must be shipped using a tracked and insured shipping method. The package must be insured for its full value, including shipping charges, and sent with a signature-required delivery service.

Halabela LLC is not responsible for return packages that are lost, stolen, damaged, or delivered without proof of receipt.

Return Address

Approved returns should be sent to:

HALABELA LLC
130 West Pleasant Avenue #384
Maywood, NJ 07607
United States

Please do not write the word “jewelry” or describe the package contents on the outside of the box.

Return Conditions

All returned items must be:

• Unworn
• Unused
• Undamaged
• In the original box or packaging
• Returned with any original certificates, authenticity documents, tags, gift boxes, or accessories where applicable

Items showing signs of wear, damage, alteration, resizing, misuse, or improper care will not be refundable.

Halabela LLC reserves the right to inspect all returned items before approving or refusing a refund.

Refund Processing

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Payments made by credit card will be refunded to the same card within 3–5 business days after the return has been received and approved.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Original shipping charges are non-refundable.

Non-Returnable and Non-Refundable Items

The following items are non-cancelable and non-refundable unless they arrive damaged, defective, or incorrect:

• Custom-made jewelry
• Personalized jewelry
• Engraved items
• Resized items
• Special-order items
• Custom mountings
• Special-order items or custom items requested outside our standard online catalog
• Final sale items
• Gift cards
• Earrings or pierced jewelry, for hygiene reasons
• Items damaged by misuse, accident, improper care, or normal wear

Order Cancellations

Orders may be canceled only before they are processed, shipped, customized, engraved, resized, or prepared for fulfillment.

Once an order has been processed or prepared for fulfillment, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible at:
support@halabela.com

Exchanges

We do not guarantee exchanges. If you would like a different item, size, or style, you may return the eligible item according to this policy and place a new order.

Color Disclaimer

Halabela LLC makes every effort to display jewelry colors, stones, metals, and details as accurately as possible.

However, variations in computer monitors, mobile screens, lighting, and photography may cause slight differences in color, size perception, or product details.

Such variations are not considered product defects.

Assistance

For any questions or further assistance, please contact us at:
support@halabela.com

Our support team will be happy to assist you with returns, refunds, warranty questions, and order-related concerns.

Warranty Policy

1. Product Excellence Guarantee

Every product purchased from Halabela LLC must be free of defects. If an item arrives defective, damaged, or incorrect, please contact us immediately so we can review the issue and offer an appropriate solution, which may include repair, replacement, refund, or store credit.

All Halabela LLC jewelry items are covered by a 3-month limited manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them.

This warranty applies only to manufacturer’s defects and does not cover damage caused by misuse, accidents, improper care, unauthorized repairs, or normal wear and tear.

Halabela LLC cannot warranty any stones, diamonds, gemstones, or parts that were not originally furnished with the item.

This warranty is valid only through Halabela LLC. Any improper repair, alteration, resizing, or warranty service performed by someone other than Halabela LLC or an authorized repair provider will void this warranty.

All jewelry sold by Halabela LLC is intended to be genuine, authentic, and of consistent high quality and value.

Halabela LLC disclaims liability for consequential or incidental damages arising from breach of written or implied warranty, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

This warranty is valid only in the United States.

2. Ring Sizing

Halabela LLC may resize eligible rings purchased from us for up to 1 month after purchase for a nominal fee.

Customers are responsible for shipping charges when sending an item for resizing.

Ring resizing usually takes approximately 2–7 business days after the item has been received and approved for service.

Eternity rings cannot be resized. Eternity rings ordered in the wrong size are not covered under warranty. If an eligible eternity ring is returned because it does not fit, a 30% restocking fee may apply.

3. Stone Replacement

Halabela LLC may replace a missing diamond or gemstone on certain jewelry items for up to 3 months after purchase, free of charge, when the issue is confirmed to be covered under warranty.

This warranty excludes any jewelry item that has lost a single diamond or gemstone with a total weight of 0.12 carat or larger.

4. Jewelry Not Covered Under Warranty

Please be aware that our 3-month limited warranty only covers manufacturer’s defects.

The warranty does not cover:

• General wear and tear such as scratches, dents, nicks, or missing stones
• Water damage
• Fading, discoloration, or chipping caused by handling, chemicals, cosmetics, cleaning products, or improper care
• Lost or stolen parts
• Damage due to personal misuse or negligence
• Accidental damage
• Damage while the item is in the customer’s possession that is not caused by a defect in material or workmanship
• Unauthorized repair, resizing, alteration, or modification
• Damage caused by failure to follow jewelry care instructions

5. Warranty Repair Instructions

To send an item for warranty repair, please follow these instructions carefully:

Email support@halabela.com before shipping your item.

Your email must include:

• Full name
• Order number
• Email address used at checkout
• Item number, SKU, or product name
• A detailed explanation of the issue
• Clear photos of the item
• The word “Warranty” in the email subject line

Please include a copy of the original invoice or order confirmation inside the package along with the item you wish to have repaired.

Do not write the word “jewelry” or describe the package contents on the outside of the box.

All warranty packages must be sent to:

HALABELA LLC
130 West Pleasant Avenue #384
Maywood, NJ 07607
United States

Customers must insure the package for the full value of the contents. Customers are responsible if they fail to insure the package and it becomes lost, stolen, or damaged during transit.

Insurance costs are generally minimal compared with the value of the item and help protect against loss or damage.

Customers are responsible for shipping charges on returns, exchanges, resizing, and repairs unless otherwise confirmed by Halabela LLC in writing.

Please use only shipping carriers that provide tracking, delivery confirmation, and insurance.